---
title: "FAQ & Glossary"
space: "SA End-User Guide"
url: "https://product.cohenix.cloud/sa-user-guide/help/faq-glossary"
updated: "2026-06-14"
---

# FAQ & Glossary

## Frequently asked questions

**Why can't I delete an invoice?**
Submitted sales and purchase documents can't be deleted — this protects the SARS audit trail. To reverse one, cancel and amend, or issue a credit/debit note.

**The VAT201 has lots of "needs review" rows. What now?**
The items on those documents are missing a VAT category, or the wrong tax template was used. Fix the item's VAT category or the document's tax template, then re-fetch the return. See [Prepare & Review the VAT201 Return](../working-with-vat/vat201-return).

**Full tax invoice or abridged — which do I send?**
Full (with the customer's name, address and VAT number) above the prescribed threshold or when the customer is a VAT vendor; abridged for smaller supplies. See [Tax Invoices, Credit & Debit Notes](../working-with-vat/tax-invoices-credit-notes).

**An employee's PAYE looks wrong.**
Usually the **Income Tax Slab** on their Salary Structure Assignment is for the wrong tax year, or no slab is linked. Have it corrected and reprocess.

**Why is there no SA Payroll workspace?**
Frappe HR (HRMS) isn't installed — payroll is turned off on this site. That's normal for VAT-only setups.

**Does the system submit to SARS for me?**
No. It produces compliant working papers (VAT201, EMP201, EMP501, IRP5) and audit trails. You file on SARS eFiling / e@syFile.

**Does ETI reduce an employee's pay?**
No. ETI is an employer incentive that reduces the PAYE the employer pays over on the EMP201. The employee's PAYE and net pay are unaffected.

**Where do I change tax rates / rebates / the UIF cap?**
Those are statutory configuration maintained by your administrator. See the practitioner guide → [Statutory Rate Data](/sa-guide/full-suite-payroll-foundations/statutory-rate-data) and [Annual Statutory Update](/sa-guide/reference-operations/annual-statutory-update).

## Glossary

| Term | Meaning |
|---|---|
| **PAYE** | Pay-As-You-Earn — employees' tax withheld monthly. |
| **UIF** | Unemployment Insurance Fund — 1% employee + 1% employer, capped. |
| **SDL** | Skills Development Levy — 1% employer levy. |
| **ETI** | Employment Tax Incentive — reduces employer PAYE for qualifying young/low earners. |
| **VAT201** | The periodic VAT return. |
| **EMP201** | Monthly employer declaration of PAYE/UIF/SDL/ETI. |
| **EMP501** | Annual/interim employer reconciliation. |
| **IRP5 / IT3(a)** | Employee annual tax certificate (IT3(a) where no tax was deducted). |
| **COIDA / OID** | Compensation for Occupational Injuries and Diseases / Occupational Injury or Disease. |
| **Tax invoice** | A VAT-compliant invoice; full or abridged depending on value/recipient. |
| **Input / Output VAT** | VAT paid on purchases / VAT charged on sales. |
| **SARS** | South African Revenue Service. |
| **CIPC** | Companies and Intellectual Property Commission. |
| **SETA / WSP / ATR** | Sector training authority / Workplace Skills Plan / Annual Training Report. |

## Need more detail?

Setup, statutory mechanics and full field references live in the **[SA Practitioner Guide](/sa-guide/getting-started/overview)**.